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Delivery Information Most juicers are inclusive of delivery unless stated otherwise, supplements have a postage charge stated and charged on purchase (please note that there may be an additional charge to deliveries outside the UK). All shipments are insured, delivery method is at our discretion. Juiceproducer policy is to send your order as soon as possible, but we cannot be responsible for unanticipated delays by the postal services. If for some reason we are unable to post your order then we will e-mail or telephone you. Deliveries that are returned to us due to the consignee being unavailble will attract a further charge to re-send. Any orders cancelled due to delays will be subject to a 15% re stocking charge. delivery to mainland UK is free of charge off shore and overseas deliveries are charged as follows:
Returns policy To help us process returns efficiently please read the following guidelines: 1) Postage, packaging and handling will be charged on any order which is cancelled or refused after it has been dispatched 2) Authorised returns are subject to a 15% restocking charge (unless faulty or returned within 7 working days of receipt. Postage and packing charges are not refundable. 3) Please include a note detailing your name, address, invoice number and reason for returning the item. 4) Returned good must be packed sufficiently with outer packaging to avoid damage in transit. Please ensure that the plug and loose parts in the box cannot scratch or dent the contents. 5) If you believe your goods are faulty please call our helpline 0845 3708701so we can verify that the problem is not user error. Satisfaction Guarantee If you are not happy with our products please let us know, if it is damaged then we will replace the product/s after adequate verification. Security and Privacy Our Website is fully secure and credit card details are not held on any of our databases. Your details will not be sent onto other companies and only if you agree we will e-mail you about specific offers. Terms Of Business Payment strictly with order. Prices are inclusive of VAT where applicable. Prices correct at time of going to press. Prices subject to alteration without prior notice. Breakages must be notified 3 days of receipt of goods. Please notify if goods are not received within 7 days of order being placed. Beneficial interest of goods remains the property of Juiceproducer until sums paid in full. Disclaimer The information in our website does not seek to diagnose disease, or to replace medical advice. In all cases you should first refer to your G.P, or other qualified health professional to diagnose any health concern that you may have and for guidance as to the appropriate treatment, including any products listed in the catalogue or website. If you are currently taking prescription medicine and also intending to take nutritional or herbal supplements, we advise you to check with your doctor that the combination of your medication and supplements is suitable. call juiceproducer on 0845 3708701or 44 (0) 208 3745604
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